By using Internet technology and relying on the general family doctors team in the jurisdiction, the family doctors service in the whole process of mobile signing, intelligent performance and performance evaluation is provided to the residents in the jurisdiction. The family doctors team is empowered by the health management platform to improve the service ability, service efficiency and service quality of the family doctors.

家庭醫(yī)生簽約服務管理系統(tǒng)

Family doctor contract service management system

（一）家庭醫(yī)生簽約服務資源管理

（1） Resource management of contracted services of family doctors

經(jīng)開區(qū)家庭醫(yī)生簽約實行“1+n”組合簽約的模式，即家庭醫(yī)生與居民簽約時可選擇一個家庭醫(yī)生以及與該家庭醫(yī)生建立的技術協(xié)作的多個團隊醫(yī)生，包括醫(yī)聯(lián)體上級醫(yī)院的專科醫(yī)師、健康管理師、心理咨詢師、社區(qū)護理人員等，為居民提供具有信任度、吸引力的、服務能力強大的團隊服務。“1+n”組合簽約資源即是家庭醫(yī)生簽約服務資源。

The "1 + n" combination contract mode is adopted for the contract signing of family doctors in the economic development zone, that is, when the family doctors sign a contract with the residents, they can select a family doctor and a number of team doctors who have established technical cooperation with the family doctors, including specialists, health managers, psychological consultants, community nurses, etc. of the higher-level hospitals of the Medical Union, so as to provide the residents with team services with trust, attraction and strong service ability. The "1 + n" combination signing resources are the family doctor signing service resources.

家庭醫(yī)生簽約服務資源管理由市衛(wèi)生健康委家庭醫(yī)生簽約服務管理人員、或者各區(qū)衛(wèi)生計生委家庭醫(yī)生簽約服務管理人員統(tǒng)一管理，在登錄系統(tǒng)后由具有管理權限的用戶操作。

The management of the contracted service resources of family doctors is managed by the contracted service management personnel of family doctors of the municipal health and health commission or the contracted service management personnel of family doctors of the health and Family Planning Commission of each district. After logging into the system, it is operated by users with management authority.

（二）家庭醫(yī)生簽約服務信息管理系統(tǒng)小程序客戶端

（2） Family doctor contract service information management system applet client

家庭醫(yī)生簽約服務信息管理系統(tǒng)小程序客戶端是無錫市家庭醫(yī)生簽約服務信息管理的家庭醫(yī)生移動應用客戶端。該系統(tǒng)的建立是為了方便家庭醫(yī)生完成現(xiàn)場電子化簽約、下社區(qū)、居家提供移動服務時使用。小程序客戶端支持家庭醫(yī)生簽約服務信息管理系統(tǒng)服務平臺中家庭醫(yī)生的所有功能，

The small program client of the family doctor signing service information management system is the family doctor mobile application client of Wuxi family doctor signing service information management. The system is established to facilitate family doctors to complete on-site electronic contract signing, go to the community and provide mobile services at home. The applet client supports all functions of family doctors in the service platform of the family doctor signing service information management system,

（三）簽約居民服務小程序客戶端

（3） Signed resident service applet client

簽約居民服務小程序客戶端是無錫市家庭醫(yī)生簽約服務信息管理的居民移動應用客戶端。該系統(tǒng)的建立是為了方便家庭醫(yī)生與簽約居民的交流，為信息咨詢、互動交流、患者反饋、健康管理等提供便利。簽約居民服務小程序客戶端將不再單獨建設，由醫(yī)療協(xié)同服務平臺規(guī)劃內(nèi)容建設，本方案提供建設要求。

The contracted resident service applet client is a resident mobile application client of Wuxi family doctor contracted service information management. The system is established to facilitate the communication between family doctors and contracted residents, and provide convenience for information consultation, interactive communication, patient feedback, health management, etc. The contracted resident service applet client will no longer be built separately, and the content construction will be planned by the medical collaborative service platform. This plan provides the construction requirements.

（四）服務流程架構

（4） Service process architecture

（1）在線簽約

(1) Online signing

通過手機小程序進行在線簽約，簽約后信息會通過無錫市現(xiàn)有的區(qū)域衛(wèi)生信息化系統(tǒng)，將信息流轉至現(xiàn)有的公衛(wèi)系統(tǒng)中。

The online contract is signed through the mobile phone applet. After signing the contract, the information will be transferred to the existing public health system through the existing regional health information system in Wuxi.

（2）服務選擇

(2) Service selection

支持簽約時在線選擇家庭醫(yī)生服務團隊、在線選擇相關的服務內(nèi)容。

Support online selection of family doctor service team and online selection of relevant service content when signing a contract.

（3）服務考核

(3) Service assessment

根據(jù)簽約及服務的選擇，衛(wèi)生主管部門對家庭醫(yī)生團隊開展績效考核。

According to the contract signing and service selection, the competent health department will conduct performance assessment on the family doctor team.

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